Cancelling a transaction

You can cancel your transaction within your Exchange Marketplace app before the buyer has agreed to the terms and before they have submitted their payment. In the Exchange Marketplace app, you will be able to see the Cancel transaction button at the steps titled Add bank account and Buyer pays.

After the buyer has agreed to the terms and has submitted payment, only Escrow Support can facilitate the cancellation. You will need to email  to initiate the cancellation.